Refund policy

Last updated: August 13, 2026

We want you to receive the quantity you ordered in the condition reasonably expected from reclaimed aluminum beverage-can tabs. This policy applies to purchases made directly through PopTabs.store.

30-day return window

You may request a return within 30 days after the order is delivered. To qualify, standard products must be unused, unaltered, unmixed with other materials, and returned in the same condition and original packaging in which they were received. Proof of purchase is required.

Opened, partially used, altered, repackaged or mixed quantities cannot be returned for preference-based reasons because their original contents and quantity can no longer be verified. This does not limit your rights if an order arrived damaged, materially short, incorrect or otherwise nonconforming.

How to request a return

Before sending anything back, email brandon.ptdirect@gmail.com or use our contact form. Include your order number and the reason for the return. If the request is approved, we will provide the return address and instructions. Returns sent without prior authorization may be refused or delayed.

Authorized returns must be sent to:

PTDirect, LLC
205 E Centralia St
Elkhorn, WI 53121
United States

Return shipping

For a preference-based return, the customer is responsible for return shipping. At our option, we may provide a return label and deduct its cost from the refund. Use a trackable service and retain the shipping receipt; the sender is responsible for the return until it is delivered to us.

If we sent the wrong product or the order arrived damaged, materially short or otherwise nonconforming, we will cover the reasonable cost of the approved return or provide another appropriate resolution.

Product characteristics that are not defects

Our products are reclaimed aluminum beverage-can tabs that are hand-reviewed before packaging. Most tabs are silver, and colored tabs typically make up only a small natural portion of the mix. Exact color, finish, style, shape and minor cosmetic wear vary. Tabs are not individually polished or color-sorted. These expected variations are not defects and are not grounds for a damage claim.

Quantities labeled with a plus sign, such as 1,250+ or 10,000+, contain at least the stated number of tabs. Packaging, total shipment weight and the distribution of tab styles or colors can vary.

Damaged, short or incorrect orders

Inspect your order promptly. Contact us within 7 days after delivery if the package was damaged in transit, the order is materially short, or you received the wrong item. Include your order number and clear photos of the shipping box or mailer, shipping label, packaging and affected contents. Keep the package and contents until we confirm that they may be discarded.

After review, we may replace the affected item, send missing product, issue a partial refund, issue a full refund, or provide another remedy required by law. Nothing in this policy limits rights that cannot legally be waived.

Cancellations and order changes

Contact us as soon as possible if you need to cancel or change an order. Because orders placed before 3:00 p.m. Central Time can ship the same business day, we cannot guarantee changes after checkout. If an order has already been fulfilled or transferred to the carrier, it must follow the return process above.

Non-returnable items

The following are non-returnable except when defective, incorrect or otherwise required by law:

custom quantities, special orders and personalized products;
gift cards;
items clearly marked “final sale” before purchase; and
opened, used, altered, repackaged or mixed quantities.

Exchanges

We do not process direct exchanges. The fastest option is to request a return for the eligible item and place a new order for the desired quantity after the return is approved.

Refunds

We will notify you after the return is received and inspected. If approved, the eligible refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.

For preference-based returns, original international shipping charges, expedited shipping charges, import duties, taxes and brokerage fees are not refundable except where required by law. Refunds for undeliverable or refused packages may be reduced by the actual outbound, return and carrier charges we incurred, to the extent permitted by law.

If more than 15 business days have passed since we approved a refund, contact brandon.ptdirect@gmail.com.

European Economic Area and United Kingdom cancellation rights

If an order is delivered to a consumer in the European Economic Area or United Kingdom, applicable law may provide a right to cancel the purchase within 14 days after delivery without giving a reason. To exercise that right, send an unambiguous cancellation notice before the 14-day period expires. After notifying us, return the goods within the period required by applicable law.

The customer is responsible for the direct cost of return shipping unless the goods are defective, incorrect, or applicable law requires otherwise. Products must be handled only as necessary to establish their nature, characteristics and functioning. A deduction may be made for diminished value caused by handling beyond what is necessary, as allowed by law. Custom or personalized goods may be excluded from the cancellation right.

You may use the following model language, but its use is not required: “I hereby give notice that I cancel my contract for the sale of the following goods: [goods]. Ordered on/received on: [date]. Order number: [number]. Consumer name and address: [name and address]. Date: [date].” Send the notice to brandon.ptdirect@gmail.com.