Shipping policy

Last updated: August 13, 2026

This Shipping Policy applies to orders placed through PopTabs.store, operated by PTDirect, LLC under the trade name Pop Tabs Direct.

Order processing

Orders placed before 3:00 p.m. Central Time on a business day normally ship the same business day. Orders placed after the cutoff, on weekends or on U.S. holidays normally ship the next business day.

Payment review, address verification, unusually high order volume, carrier interruptions, severe weather and custom or unusually large orders can require additional processing time. If we cannot ship within the time promised when you ordered, we will notify you and give you the choice to accept the delay or cancel the unshipped order for a full refund.

United States shipping

Standard shipping is free on orders delivered within the United States unless a different service or charge is clearly shown at checkout. Typical carrier transit is 2–5 business days after the carrier accepts the package. Transit times are estimates, not guaranteed delivery dates.

International shipping

Available destinations and shipping charges are shown at checkout. International delivery times vary by destination, carrier and customs processing.

Unless checkout expressly states that duties and taxes are prepaid, the recipient is responsible for import duties, taxes, brokerage charges and other fees imposed by the destination country. These charges are not controlled by PopTabs.store. Customers are also responsible for confirming that the products may lawfully be imported into the destination country.

Tracking

Tracking is sent to the email address or phone number provided at checkout when the shipping label is created. A tracking number can take up to 24 hours to show its first carrier scan. Label creation does not necessarily mean that the carrier has already accepted the package.

Shipping addresses and order changes

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. Because orders can ship quickly, we cannot guarantee an address change or cancellation after an order is placed.

If a package is returned because of an incorrect or incomplete address, refusal, failure to claim the package or another issue not caused by us, we may refund the returned merchandise after it arrives back, less the actual shipping, return and carrier charges we incurred, to the extent permitted by law. We can also arrange reshipment after the customer pays the new shipping charge.

Delayed, missing or marked-delivered packages

Carrier delays can occur after a package leaves our facility. If tracking has not updated for several business days, or if the estimated delivery window has passed, contact us so we can help review the shipment and, when appropriate, open a carrier inquiry.

If tracking shows delivered but the package is missing, check the delivery area, household members, neighbors and any office, parcel locker or mailroom used at the address. If it still cannot be located, contact us promptly. We will review the tracking and available delivery information and help determine the appropriate next step.

Damage in transit or the wrong order

Inspect the shipment when it arrives. If it is damaged in transit, materially short, or not what you ordered, contact us within 7 days of delivery with the order number and clear photos of the package, shipping label and affected contents. We will evaluate the issue and make it right as described in our Return & Refund Policy.

Contact

Questions about shipping can be submitted through our contact page, emailed to brandon.ptdirect@gmail.com, or directed to the contact details in our Contact Information.

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